Answers
Yes. One major downside...it's probably going to be really slow! We have tried using "fixed cell" service, which seems to provide a reliable connection. Ask your telephone company about this option if land lines are not available in your local area.
Yes. Most manufacturers will allow dialing though a PBX unit. In some
cases, you might see a reduction in line speed or a higher incidence of drops. To
test this, simply insert your access number (for an outside line, often #9), followed by a
comma to indicate pause...
i.e. 9,78292
Change your dial-up number to read 0275462 and NOT 02-74562. Here's how to change the number in your dialer. Open "My Computer" then "Dial up networking". You should see you internetworks dialer. Right click on this icon, and scroll down to properties. In the first screen which reads "General", change the telephone number to read 0274562. "Use area/country code" should be unchecked and greyed out. Do not use "02" in the area/country code box.
In most cases, this means that your authentication information has not been entered correctly. Delete your usename in the windows "connect to" dialogue box, then re-enter your username. Hit "tab". Now, repeat the process with your password. Make sure you DO NOT have the CAPS LOCK on. Your username and password MUST be entered in lower case at all times. Windows will also count spaces as characters.
With the early versions of windows, TCP/IP does not install as a default protocol. Dial up networking may report this message if TCP/IP is not currently installed in your network configuration list in the control panel. Open your control panel, then choose "network". To add TCP/IP, click on "add", "protocol", then choose "microsoft" and then "TCP/IP". Now click "ok". You may require your windows source disk and your machine will prompt you to restart.
The first thing to check is the phone line. Is there dial
tone and can you make calls ? The next step is to make sure you have the phone line connected to the correct jack in the
modem. The telephone line connects into "wall" or "line" and you
can choose to hook a telephone into "phone" port. In some cases, you may
have to set your modem not to check for dial tone
before dialing. This setting can be found under the properties for your
dialer. Open "My Computer" then "dial up networking". Now, right click
on your internetworks dialer and choose "properties". In "General",
select "configure" to change your modem settings. Now choose
"connection" and uncheck the "wait for dial tone before dialing"
option. Hit on "ok" to confirm this change. If this does not resolve your
problem, you may have to change your dial type from
"tone" to "pulse". This setting can be found under
"modems" in the control panel. Under modems, choose "dialing
properties" and check the option for "pulse". This will change the way your
modem dials. You should also make sure that you using the
correct modem drivers for your device. If the modem has a fault or is not
correctly installed, it may lock or refuse to dial. Try installing your modem as a
standard modem or contact your hardware vendor.
If you are using the post dial-up screen, you will required to manually
input your username and password each time you start an internet session. To reduce your
chances of type-O's and authentication failure, you should use the windows connect to
dialogue box. This way, your system will automatically store your authentication
information. If you are concerned about access to your password, leave the "save
password" option unchecked.
Now, your authentication information must be entered in the "connect to" dialogue box. First, delete any existing information in the username box and then type your username. Remember that both your username and password are LOWER case. Hit "tab" and repeat the process for your password. Be careful not to hit your spacebar because windows considers a space as a character. When you hit "connect", your internetworks dialer will automatically store the username and password (if save password is set on) for the next time you decide to go online.
Top
QA7.
What to do if "save password" is greyed out ?
The save password function is part of a service which you must install in the
network applet in the control panel. Go start, settings and then control panel. Now look
for "network". In the configuration list, you will need to add a client called
"client for microsoft network" . Say "add", then choose "client
", and "microsoft". Hit "ok". You should see "client
for microsoft network" appear in your configuration list. Hit "OK" and
windows should copy some files and prompt you to restart. You may need the windows CD or
source files to complete this installation.
In some instances, this client appears as installed but the save password function is still not available. In that case, remove the client, protocols and adapters from the configuration list, reboot the machine, then re-install. If this happens with your version of windows, you are probably a candidate for the windows dial up networking (DUN) update.
There are a number of reasons why this message might appear. First, make sure the addresses you are requesting are in fact
correct. Each (URL) or web address must be unique, so no type-O's are allowed. Try
requesting a well known address such as www.cnn.com or www.yahoo.com.
second, check that no proxy values are specified
in your browser. Under Internet Explorer, you can find the proxy settings by under
"connection". Right click on the "e" (for Internet Explorer), on your
desktop and choose properties. Now look for "connection". Your settings for
proxy be unchecked ( blank). In Netscape Navigator, the proxy value is found under
"options" then "network preferences". The settings should read
"no proxies". In Communicator, look under "edit" then
"preferences" then "advanced". Proxies should read "direct
connection to the internet".
third, check under networks in your control panel for
the TCP/IP protocol. If it does not exist, you will need to add this protocol from
Microsoft and your machine will restart. In some cases, you will need to remove this
protocol, and re-install it. You may need to windows source disk to perform either of
these functions.You can install TCP/IP by choosing "add", then
"protocol" then "add", "microsoft" and "TCP/IP"
under the configuration page. Once the protocol is installed, only default values are
needed and windows will prompt you to restart. If you select TCP/IP, and hit on
"properties", no values should appear for under gateway and the DNS should be
disabled. If you have an AOL adapter installed, you can also remove this. If the TCP/IP is
not completely installed, you dial up can fail. Try removing and reinstalling if your
setting changes do not resolve your access problem.
fourth, check your phone line for static and remove
any devices such as answer machines which might affect signal quality. If you have
extensions, the problem might originate with a faulty internal connection. Noise or
interference(from power-related devices or radio equipment) can make it difficult
for your modem to decipher the true signal.This significantly reduces your throughput.
Please visit our connection troubleshooting guide for more
details.
If none of the above steps work, the most likely cause is a modem failure.Try using
standard drivers from your operating system or replace your modem. For other browsing
errors, please click here !
If you are experiencing problems sustaining a connection over an extended period of time, this could be an indication of problems with your phone line, modem, interference, or your configuration of dial up networking.
First, lets look at the basics. Do you have any static on your phone line ? One of the causes of disconnection is noise on the phone line. Modem are very sensitive to "noise" because it makes it difficult for the modems to distinguish the true signal. Noise can originate from a faulty connection, a loose screw inside your telephone connection box, poor grounding or a faulty instrument on one of your extensions. If you notice this particularly in periods of rain, the problem is most likely outside your building. Place an instrument on your modem extension and make a call. If you detect static on your line or voices sound "far away", you have noise. Disconnect all your extensions and repeat this test from the point nearest to the telephone termination box. If you hear improvement, reconnect your extensions one by one and repeat the process until you identify the faulty extension. Try changing the telephone cable which enters the modem. Some modem vendors require a specified length of cable between the modem and the wall jack. lf this does not resolve the problem,you may need to get the telephone company involved. One of your connections might be slack or the ground for your telephone installation might be compromised. Too many extensions on a single line can also present a case for poor signal quality.
How many instruments are there on your internet line ? An extension, fax phone, caller ID device, cordless phone charger can give some modems a problem because they are likely to boost the signal voltage levels. If you have more than one line, is this problem happening with all your lines or one specific line? Try disconnecting any devices you may have connected to your phone line and plug the modem directly into the wall jack.
Assess your level of interference. If you have radio equipment or power related equipment such as a UPS or LINE CONDITIONER very close to you machine, there is a chance that the shielding your system case provides is not enough to protect your modem from electromagnetic noise. Try moving the system as far away as possible from these devices. Relocate the system and see if this resolves the problem. Using "twisted pair" conductors or shielded cable, instead of straight wires (which are typically used) can help to reduce this type of interference. Some modems do not work reliably with pair-gain. If you live in an area, which has few circuits, pair gain is sometimes used to increase the number of available circuits. This works well with voice communication but can result in unusual modem function. Ask your telephone company if your line was implemented using pair gain technology.
Call waiting. This is a useful feature but a pain for internet. If your phone line has call waiting, an incoming call will disconnect your internet session. You may be able to temporarily disable call waiting by dialing a prefix before your number. If you suspect this is the case, ask the telephone company whether this feature is available on your number. Also, your line should support tone dialing. Has your line recently be fixed ? If you notice that your line no longer supports tone dialing, your modem will not be able to make a successful connection.
Are you using the correct modem drivers ? Disconnection problems often originate with incorrect device drivers. Make sure you are using the most current vendor drivers for your modem. Try using the windows standard drivers if your modem will support this. Some modems modems called "winmodems" rely on your CPU's processor for flow control and error correction. Is you CPU fast enough for your modem? Some modems also have a "country" setting which determines the dial type. USA, Japan, China and South Korea are usually the most reliable country setting for most of these modems. Once we have explored these, the next step would be to try a different modem on your machine and see if the problem can be replicated.
There is also an idle time-out disconnection value for your dial up connection. To find this value, right click on the "e" (for Internet Explorer) on you desktop,and then choose "properties" then "connection". Now edit the properties of your dialer. The default idle time is 20 minutes. Idle-time is counted based on modem activity, so that typing e-mail, for example, would be counted as idle time. Are you being disconnected during browsing or you idle for some time and then disconnected ? The solution to the latter problem is to compose your e-mail "offline".( see tips for how to setup deferred mail )
If your disconnection problem persists, the problem may originate with dial up networking. Check to make sure your modem speed is not set too high. Inside dial up networking, your modem should not be configured to connect more than 38400. The default setting is 115200. TCP/IP, which is a suite a protocols used for internet, have been updated in Window 98. The TCP update comes as part of IE5. If you are using an older Windows version, chances are you may benefit from this update provided your machine has the resources to install and run IE5.
If you continue to experience connection difficulties, please download a small utility called ITSdiags, which can help us troubleshoot your problem. Then visit our connection troubleshooting page. Please let us know what you discover. Send your e-mail support@networksgy.com or call our offices on 53882.
